Cancellation & Refund Policy
Last updated: July 2026
At Brijwasi Retail, we are committed to delivering high-quality, results-driven e-commerce and marketplace management services. Where issues arise, we resolve them fairly and transparently.
No Guarantee of Sales or Results
Brijwasi Retail provides services and expertise. We do not, and cannot, guarantee any specific level of sales, revenue, ranking, ad performance, or profit. Marketplace outcomes depend on many factors outside our control, including your product quality, pricing, catalog and listing content, product reviews and ratings, stock availability, market demand, seasonality, competition, and changes in Amazon's algorithms, fees, or policies. Our fees are for the services rendered, not for a guaranteed result, and are not refundable on the basis that sales did not increase.
Issue Resolution Process
If you face any issue with our services or your account manager, please write to our support team at sellersupport@brijwasiretail.online. Our experts will assess the concern and aim to provide a resolution within 48 hours. We request that you allow up to 10 working days after a resolution is implemented to observe any visible improvement in account performance.
General Refund Policy
No refunds after subscription / service purchase. Once a subscription plan or service package is purchased, no refunds are issued under normal circumstances. You are made aware of this policy at the time of sign-up.
Exceptional Cases (Refund May Be Considered)
A refund may be evaluated only in the following cases, subject to verification against our internal records:
- Technical failure: the platform or service was completely non-functional for more than 48 hours due to a fault on our end, as verified by our system logs.
- Service not delivered: no service activity was carried out within the first 7 days of the subscription, confirmed with supporting evidence.
- Duplicate payment: you were charged multiple times for the same plan, based on transaction records.
Non-Refundable Scenarios
Refunds will not be processed in cases including:
- Low or no sales due to market conditions, product quality, pricing, catalog, competition, or demand.
- Your failure to provide required inputs such as creatives, keywords, budgets, images, product details, or timely approvals.
- Changes in Amazon's algorithm, fees, or policies that affect store or advertising performance.
- Dissatisfaction based on expectations, without a measurable service failure on our part.
- Advertising spend: any amount spent on advertising campaigns is non-refundable. Ad budgets are allocated directly to Amazon Ads and cannot be recovered by us once utilised.
Pro-Rata Refunds (If Applicable)
In rare, approved cases, refunds are processed on a pro-rata basis, calculated from the date the cancellation request is accepted by Brijwasi Retail (regardless of the escalation date). Refunds are calculated on the subscription price paid, excluding GST and excluding any advertising spend.
Refund Timeline
Once a refund is approved and processed, the amount typically takes 7–10 working days to reflect in your account.
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